Support Center
Save the time of a phone call and get your queries answered right here.
- Your car will have been serviced by us if it’s due a service within the next three months. This includes replacing the oil and oil filter inline with the manufacturer’s specifications. If your car is also more than one year old, we’ll have changed the air filter and pollen filter too.
- Your car’s service indicator, if it has one, will have been reset. We also stamp the service book or update the service record on the onboard computer. You’ll find a copy of the service sheet in your welcome pack.
- You’ll find your car’s service book in the glove compartment.
- You can check your car’s handbook for the manufacturer’s recommendations on how and when to service your car.
- Certain cars have digital handbooks which you can download and access through the display screen. If your car came with a physical handbook, you’ll find it in the glove compartment.
- Yes, your car will be fully charged when you receive it. We carry out a full battery health check on every car just before delivery or collection. If a car needs a new battery, we’ll fit one.
- You can buy an at-home charging point for your electric or plug-in hybrid car with our partner Easee. Their installation partner will set it up for you in as little as two hours and you can access your charger via an app whether you’re at home or on the go.
- As part of our inspection, we thoroughly check every car’s braking system and our technicians take each car for a full road test.If your car’s brakes make a noise when driving, your car may have some surface rust visible on the brake discs. This is nothing to worry about, as light rust can form within hours if a car isn't driven. Rust will disappear once you drive the car for a few miles.
- You can find your car's locking wheel nuts in the boot or glove compartment.
- Every car has at least 3 gallons of fuel so you can enjoy it from the get-go. If it’s an electric car, it’ll come with at least 75% charge.
- We deliver 7 days a week from 8am-8pm. Just choose your preferred two-hour delivery slot during checkout and one of our Handover Specialists will bring it to your door. You can also choose a slot up to two weeks away.
- We offer delivery slots 7 days a week, including weekends and bank holidays. The only days we don’t deliver are Christmas Day and New Year’s Day.
- One of our Handover Specialists will show you around the car and answer any questions. All you need to do is show proof of your identification and give us a quick signature.
- If you want to return your car, simply contact us through Live Chat Support before 8pm on the 7th day following delivery and we’ll arrange a convenient time to pick the car up from you. All our cars come with a 7-Day Money Back Guarantee which starts on the day of delivery.
- Every car has at least 3 gallons of fuel so you can enjoy it from the get-go. If it’s an electric car, it’ll come with at least 75% charge.
CexAuto
Registered office address
Address: Bucuresti, Romania
Landline
072-811-5707
Mobile
+40-726-755-561
Working Hours
Tuesday 9 AM–5 PM
Wednesday Closed
Thursday 9 AM–5 PM
Friday 9 AM–5 PM
Saturday 8 AM–12 PM
Sunday Closed
Monday 9 AM–5 PM
Suggest new hours
Not just a transport service
We want to make sure that you’re properly introduced to your new car.
Flexible delivery slots
Delivery at a time that suits you,
7 days a week.
Expert advice
A Handover Specialist to explain the car’s features and answer your questions.
What's next
24/7 Support to assist with anything
you might have missed.